Privacy Policy

We collect several types of information to provide and improve our services:

1. Personal Information
   • Name
   • Email address
   • Phone number
   • Company details (for carriers and shippers)
   • Payment information (for marketplace and invoicing features)
2. Operational Data
   • Trip details (origin, destination, route information)
   • Expense management data
   • Load and shipment details
3. GPS Location Data
   • Real-time location data from third-party GPS tracking devices and your mobile device when using the GPS tracking feature.
4. Document Data
   • We collect and store documents you upload, such as invoices, E-Way Bills, RCs, and other logistical documents.
5. Device Information
   • IP address
   • Browser type
   • Device ID
   • Operating system
   • Mobile network information
6. Usage Data
   • Information about interactions with the platform, such as pages viewed, buttons clicked, and time spent on each section.

We use your data to improve our services, provide a seamless user experience, and ensure efficient logistics management:

1. Service Delivery

   To manage your account, provide customer support, and respond to inquiries.
   To facilitate trip and expense management, GPS tracking, and document management.
   To enable marketplace functionalities like bidding and load management between carriers and shippers.

2. Analytics and Improvements

   To understand how users interact with our platform and improve its functionality.
   To monitor usage patterns, user feedback, and operational performance for platform optimization.

3. Marketing and Communication

   To send you notifications about updates, new features, or marketing materials, subject to your communication preferences.
   To notify you about relevant offers, promotions, or events related to Awajahi.

4. Security and Fraud Prevention

   To detect, prevent, and respond to fraud, unauthorized activities, or security threats on the platform.

We do not sell or share your personal information with third parties except in the following circumstances:

1. Third-Party Service Providers

   We may share your information with trusted third-party service providers who help us operate the platform, including:

   • Payment gateways (e.g., Paytm, PhonePe)
   • GPS tracking hardware providers
   • Cloud storage and hosting services
   These providers are obligated to protect your data and use it only for the services they are providing to Awajahi.

2. Business Transfers

   In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. You will be notified of any such change in ownership or control.

3. Legal Obligations

   We may disclose your information if required by law or to comply with legal processes such as a subpoena, court order, or governmental regulation.

We take reasonable measures to secure your data, using industry-standard encryption protocols to protect personal and operational information. However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

We will retain your information for as long as your account is active or as necessary to provide our services. You may request deletion of your account and data at any time, subject to certain legal or business requirements to retain specific information.

Depending on your jurisdiction, you may have the following rights concerning your personal data:

1. Access

   You can request a copy of the data we hold about you.

2. Correction

   You can request that we update or correct inaccurate information.

3. Deletion

   You can request that we delete your personal data, subject to legal retention requirements.

4. Objection

   You can object to the processing of your data for specific purposes, like marketing.

To exercise any of these rights, please contact us at info@awajahi.com.

We may use cookies and similar tracking technologies to monitor activity on our platform and store certain information. You can modify your browser settings to disable cookies, but doing so may affect your ability to use certain features of the platform.

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage users to review the privacy policies of any third-party websites they visit

Awajahi is not intended for use by individuals under the age of 18. We do not knowingly collect or store personal information from children under the age of 18. If we become aware of such data, it will be deleted immediately.

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be communicated to users via email or through a notification on the platform. Your continued use of the platform after such changes indicates your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@awajahi.com